Reference

Your Rights and Our Legal Commitments

This page sets out the legal framework that governs your account on phky — what data we hold, how we use it, and what you can do about it.

Philippines-applicable termsData rights explainedAccount holder protectionsGCash, Maya, InstaPay policy contextContact paths included
phky Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us About Legal Questions

If you have a question about your rights, want to request a data correction, or need to dispute a transaction recorded against your account, these are the direct paths to our support team. We handle legal and account queries separately from general lobby help so your request reaches the right person.

Live Chat Open the chat widget from any page on phky. Describe your legal query clearly — our team will confirm receipt and route it to the correct handler.
Email Support Send legal requests, data queries or account-closure instructions to our support address shown in your account settings under the Help tab.
Account Help Centre Log into your phky account, go to Help, and select Legal or Privacy. You can submit a formal data-access or correction request directly from that screen.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Controls

We hold only the data needed to operate your account securely and process payments through GCash, Maya, or InstaPay. You can request a copy of your data, ask us to correct inaccurate records, or close your account at any time. Security on the platform uses encrypted connections for all account sessions, and your e-wallet credentials are never stored on our side — they stay inside your chosen payment provider's own app and infrastructure.

Data Retention

We keep account and transaction records for the period required under applicable Philippine law. When that period ends, records are deleted from active systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. You can manage cookie preferences in your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered number. If your account shows activity you do not recognise, contact us via live chat and we will lock the account immediately.

Your Right to Correct

If your registered name or e-wallet number is wrong, submit a correction request through the Help tab. Corrections that affect payment routing require identity verification before we process them.

Common Legal Questions About Your Account

These are the questions we receive most often about account rights, data practices, and how our legal terms apply to GCash, Maya, and InstaPay transactions on phky.

Our terms apply to any person who opens an account on phky where local law permits. Eligibility is the account holder's responsibility to confirm under their local jurisdiction before registering.

Yes. Log in, go to Help, and select the Privacy or Data Request option. We will compile your account and transaction data and send it to your registered contact within the period stated in our privacy notice.

We log the transaction amount, timestamp, and the last digits of your registered e-wallet number. We do not store your GCash or Maya PIN — that stays inside each provider's own secure app environment.

Contact us through live chat or the Help tab and request account closure in writing. We will process the closure, return any pending wallet balance, and retain transaction records only for the period required under applicable law.

Contact us immediately via live chat. We will freeze account activity, review the transaction log, and coordinate with you on the next steps. Do not approve any further transactions until the query is resolved.

Terms are updated when regulations or platform operations require it. We notify registered accounts by email and display the effective date at the bottom of this page. Continued use after the date means acceptance of the updated version.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.