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How phky Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This page covers exactly what we collect when you register, deposit via GCash, Maya, or InstaPay, and browse the lobby — and how you can review, update, or remove that information at…

Account data transparencyGCash, Maya, InstaPay contextYour right to access or deleteCookie controlSecure data handling
phky How phky Handles Your Personal Information
DATA PROTECTION PRACTICE

How We Protect and Manage Your Information

We apply security controls across every layer of your account — from the moment you log in with your OTP to the moment a withdrawal lands in your Maya or InstaPay account. Data handling is not a background process here; it is built into how the platform runs every day.

Encrypted Data Storage Your account credentials and payment references are stored using encryption. No phky staff member can view your password or your GCash PIN in plain text at any point.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or withdraw cookie consent through your browser settings at any time.
Retention and Deletion When you close your account, we retain financial records for the period required under applicable law. Non-essential profile data is deleted within a reasonable timeframe after you submit a deletion request.
Third-Party Access Limits Only payment processors handling your GCash, Maya, or InstaPay transactions receive your relevant financial identifiers — and only the minimum data needed to complete that transaction.
PRIVACY CONTACT

How to Reach Us About Your Data

Any question about your personal data — access requests, correction requests, or asking us to delete your account records — can be sent directly through these channels. We aim to acknowledge your request promptly and resolve it within the timeframe required under applicable Philippine data protection rules.

Team online

Email Support

Send a written data request to our support address from the email registered on your phky account. Include your account username so we can verify your identity before acting.

Live Chat

Open the live chat widget inside your account dashboard for real-time help. Our support team can log a formal data request on your behalf during chat.

Account Settings

Some data corrections — like updating your contact number or e-wallet reference for GCash or Maya — can be done directly inside your account profile without contacting support.

Common Questions About Your Privacy on phky

These are the questions we actually get from people managing their phky accounts. If your question is not answered here, use live chat or email to raise it directly with our support team.

We collect your name, email address, date of birth, contact number, and the wallet identifier you use — such as your GCash or Maya account reference — to process deposits and withdrawals.

Yes. Send a request from your registered email address to our support team. We will verify your identity and provide a summary of the personal data held on your account.

Contact us via email or live chat with a deletion request. We will remove non-essential data after verifying your identity, while retaining financial records as required by applicable law.

We share only what is necessary with payment processors routing your GCash, Maya, or InstaPay transactions. We do not sell your personal information to advertisers or unrelated third parties.

We use session cookies for login continuity and analytics cookies to improve page performance. You can adjust or withdraw cookie consent any time through your browser's privacy settings.

Financial and transaction records are kept for the period required under applicable Philippine regulations. Non-essential profile data is deleted within a reasonable period after a verified deletion request.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.