Reference

Terms and Conditions That Actually Make Sense

These terms cover how your phky account works — from opening it to cashing out through GCash, Maya, or InstaPay. Access and eligibility depend on local law and are available where local law permits.

Account EligibilityPayment TermsWithdrawal RulesAccount ConductPolicy Updates

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ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

Your account data, transaction history, and payment details are held securely and used only for the purposes described in these terms. We do not share your GCash, Maya, or InstaPay account details with third parties except where required to process your withdrawal or where local law requires disclosure.

Data Retention

We keep your account records and transaction history for as long as your account is active and for a period after closure as required by applicable local regulations in the Philippines.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it through chat or email.

Requesting Changes

To update your registered mobile number or linked e-wallet, submit a request through live chat with identity verification. Changes to payment details require a review period before they take effect.

Policy Contact

For formal queries about how these terms apply to your account — including disputes about a GCash or Maya transaction — contact support in writing so your query is logged and traceable.

What These Terms Cover and How They Apply

phky Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By opening and using your phky account, you agree to these terms in full. They apply to every action you take on the platform — browsing the lobby, placing bets, requesting withdrawals, and contacting support. Your account is personal and non-transferable; sharing login credentials or allowing

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another person to operate your account violates these terms and may result in account suspension. Payments processed through GCash, Maya, or InstaPay are subject to the terms of those respective platforms in addition to ours. Withdrawal requests are verified against the payment method used to deposit
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— meaning a GCash deposit is returned to the same GCash number, and a Maya deposit is returned to your Maya wallet. InstaPay transfers follow the same matching rule. We reserve the right to update these terms at any time. When changes are made, the revised
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version is published here with a new effective date. Continued use of your account after that date means you accept the updated terms. If any part of these terms is unclear, you can raise a query through our support channels before continuing to use the account.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS QUERIES

How to Reach Us About These Terms

Live Chat Raise a terms query directly through the live chat window in your account dashboard. Responses cover account-specific questions about these conditions and how they apply to your situation.

Email Support Send a written query to our support email if your question requires a detailed or documented response about account terms, payment rules, or policy changes that affect your wallet.

Account Help Centre The Help Centre inside your account lists common terms questions with step-by-step answers. Check it first for GCash, Maya, and InstaPay payment condition queries before contacting support.

Common Questions About Our Terms

If something in these terms is unclear, these answers cover the questions we hear most often from players in the Philippines. For anything not covered here, reach out through live chat or email.

These terms apply to anyone who opens and uses a phky account where access is permitted under local law. Eligibility depends on your location and compliance with applicable regulations in the Philippines.

No. Your account must be funded from a GCash, Maya, or InstaPay account registered in your own name. Third-party payment arrangements are not permitted and may result in account suspension.

We publish updated terms here with a new effective date. Continuing to use your account after that date means you accept the revised version. You can contact support before continuing if you have questions.

Raise a formal dispute through the email support channel so it is logged with a reference number. Include your account details and the relevant GCash, Maya, or InstaPay transaction reference for faster resolution.

Yes. The terms prohibit account sharing, multiple accounts per person, and any activity that manipulates the platform's systems. Breaches may result in account suspension and forfeiture of pending withdrawals.

Raise any complaint within a reasonable time of the event in question. Delays in reporting make it harder to investigate accurately, especially for InstaPay or Maya transaction disputes tied to specific dates.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Actually Make Sense

How We Handle Your Account Under These Terms

Data Retention

Account Security

Requesting Changes

Policy Contact

How to Reach Us About These Terms

Common Questions About Our Terms

01 Who do these terms apply to?

02 Can I use someone else's GCash or Maya to fund my account?

03 What happens if the terms change after I open my account?

04 How do I dispute a withdrawal decision made under these terms?

05 Are there restrictions on account conduct covered by these terms?

06 How long do I have to raise a terms-related complaint?

Terms & Conditions

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